We want you to be happy with every purchase from GHS Traders. If something isn’t right, we’re here to help.
1. Returns
You may return unopened, unused items within 7 days of delivery for a replacement or refund.
To initiate a return, please contact us at sales@ghstradersltd.com with your order number and reason for return.
2. Eligibility for Return
Items must be:
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In their original packaging
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Unused and in the same condition as received
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Returned with proof of purchase
3. Non-Returnable Items
For hygiene and safety reasons, perishable food items cannot be returned once opened or used, unless defective or damaged.
4. Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 5–7 business days.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with a photo of the issue. We’ll send a replacement or process a full refund.
6. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect item).
7. Contact Us
For all return and refund inquiries, email sales@ghstradersltd.com